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When we first ordered our Element Vape Starter Kit, we were a little worried about the shipping. We have a small office, so we really didn’t desire to be shipping anything but well known Vapor Cigar products. Fortunately, our vendor shipped by UPS therefore our order was completed quickly and without any problems. After we received the kit, we quickly put it to the test. Here is what we found.
CUSTOMER SUPPORT: Unfortunately, we had to come back the product to refund the money, but that’s not where the story ends. The customer service representatives that were there to assist us managed to get easy for us to purchase again. They were very useful and checked out the complete setup with us. Even though we purchased the starter kit as a set, they helped us create a backup if one of the atomizers broke. These were also very helpful to make sure that our shipment came to us on time and without any delays.
Tracking Information: Once we understand more about shipping, delivery, and tracking, we’ve seen that there are a variety of places that you may ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on the same day as our first shipment. The next box was sent two days later. Shipping times are affected by what’s being shipped, and we found that the shipping times were greatly increased after shipping from UPS. We all have been on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we recognize that this is generally required for all online businesses, we didn’t see this initially. Upon registering for the free trail, we saw a contact address and an option to verify your date of birth. We clicked “yes” without having a minute to look further, because this technique didn’t feel right. Whenever we went to validate our date of birth, we were told that people needed to age 65 or older to become able to order from this particular Vape Pens site. Upon further inspection of the website, it turns out that they aren’t requiring proof age to order from the Element Vape site but instead requiring proof of a subscription to a vapor delivery network.
Shipping Methods: Shipping methods have come a long way from if they first became open to customers. We saw that the shipping methods available through the web were significantly more efficient and effective, but unfortunately, shipping with UPS or FedEx had not been one of them. Upon signing up for the free trial, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx cannot accommodate. Whenever we asked them why this is the case, they did not provide a solution, and instead suggested that international customers simply purchase an additional “package” at the neighborhood merchants we had visited.
Tracking Information MIGHT OCCUR After The Sale: Taking care of of customer service that many people enjoy experiencing has been able to track their very own product information and progress through the entire ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information might occur after the customer will pay for the product, and upon delivery, the customer may not be able to track their information. Furthermore, if shipping times to foreign destinations are too long, the customer may get a message stating that they have been moved to the front of the line.
Delays May Occur Because Of: Shipping delays may occur due to USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays may occur due to Electric Tobacconist overseas shipping issues, or lack of adequate parking at the neighborhood port. They don’t mind assisting you overcome these obstacles, but please be aware that we aren’t liable if delays occur because of them. FedEx appears to have excellent tracking on the shipments, but as far as we can see, they do not provide the substitute for track shipments. Please keep this in mind when using this service, as it might greatly benefit your important thing.
Shipping Methods: Three ways of shipping are available. First, upon delivery, the client must call and schedule a scheduled appointment with a store employee to sign for their product, and then receive it directly from the maker. Second, the client may call and schedule a scheduled appointment directly with a store employee to pick up their unit. Or, thirdly, the customer may contact us directly by email or phone to put an order, and we will ship the adult signature line upon delivery. Upon signing because of their product upon delivery, we have been struggling to ship e-liquid to anyone with out a valid e-mail address.